Frequently asked questions
What Covid precautions does Caswell take?
We consider your health and safety as our number one priority and follow relevant NSW Health guidlines and increase their requirements where we feel they will benefit you.
wear a mask;
hand sanitize and have a temperature check; and
QR code in.
have received 100% first vaccination and 86% second.
undertake weekly surveillance testing
have masks and hand sanitiser available
have dedicated entrances
have dedicated bathroom facilities
are cleaned regularly throughout the day by our own staff (incl. common touch points)
therapy resources are cleaned after each use
social distancing and capacity limits are applied.
Is there convenient parking?
Yes. We have street parking just outside, with wheelchair access if required.
Do I need a referral form my doctor?
No you do not need a referral to see any of our therapists. However, a referral from a Doctor might give you access to a Chronic Disease Management (CDM) plan or Mental Health Care Plan both of which provide you with 5 x Medicare rebates.
What documentation do I need to provide?
We like to have a copy of any previous therapy or relevant doctor reports prior to an initial assessment, this helps our therapists tailor their assessment to your individual needs. A copy of your NDIS goals also helps us work with you to create individualised goals.
What should I wear?
Whether you are seeking our adult or paediatric services we recommend you wear something comfortable and loose that allows you to move freely.
What ages do you treat?
We treat all ages through our two divisions
Child First Therapy 0 - 18
Rehab on the Move 18+
Are your therapists experienced?
We have a collaborative team structure that sees our experienced therapists leading our therapy teams to provide supervision and mentoring to our younger new graduate programs.
Will I get a report after my visit?
We do recommend each client receives a report after their initial assessment, however, this is done on a person by person basis so if it is not appropriate for your circumstances we may not.
Do you do SDA or home mods?
Unfortunately we do not currently have any therapists who provide this service.
How do I know if I or my child/person needs therapy?
Therapy may be required for a variety of different reasons. But at the core we would recommend that if you see that you, your child or person you are caring for are having difficulty with any of the following we would recommend seeking an appointment:
- Difficulty with movement, mobility, or general gross motor skills we would recommend physiotherapy
- Difficulty with every day self care tasks, fine motor skills, fussy eating, play skills, emotional regulation or behavioural difficulties we would recommend occupational therapy
- Difficulty with communication, speech and language, or feeding we would recommend seeing a Speech Pathologist
How long is your waitlist?
Our waitlist can be anywhere between 2 weeks and 4 months.
Availability depends on:
whether you are happy to see any therapist;
location (in-clinic is quicker, commnuity therapy requires a therapist to be in the area); and
importantly time of day.
The more flexible you can be, even initially, the quicker we can commence therapy.
Do you use evidenced-based practice?
Yes! We believe strongly in delivering therapy that is based in the latest research and evidence-based practice recommendations. Our practice is based heavily on our company values; Collaboration, Accountability, Respect, and Excellence. Delivering evidence-based therapy relates directly to our values or Excellence and Accountability as we are committed to providing the highest care and holding ourselves accountable to our clients and their goals as well as what the research tells us is best practice.
Physiotherapy, Occupational Therapy and Speech Therapy servicing ...
Our therapists on staff provide Neurological and Peadiatric Physiotherapy, Occupational Therapy and Speech therapy.